It’s All About our Customer Service!

Here at BASE® we are celebrating Customer Service Week! All year long, we pride ourselves on providing the best customer service because our clients deserve it. Anytime during business hours when you call BASE®, we have a live representative waiting to answer any and all questions regarding our products and services. We are here to provide tax saving options for employers and their trusted advisors, and want to be an extension of expertise and value.

During Customer Service Week we took time out to recognize the importance of customer service excellence. Emily L., one of our Service Specialists, shares her favorite part about working with clients on a daily basis and what makes BASE® customer service great. “I like working with our clients, because they know they can COUNT on us to listen to them, answer their questions and have the best interest of their business in mind. Our genuine kindness and compassion for our clients, the patience and knowledge that we provide to our clients, and the value and integrity that we maintain as a company is what makes us different,” she says.

Our clients also notice our customer service. Rob. M, a BASE® Business Partner since 2006, shares his experience. “I have a twelve year relationship with BASE® and they have always done a great job of taking care of my customers. Simply put, BASE® is a quality company, with quality service and quality products.”  

BASE® also wants to provide easy-to-understand plans. We know that business owners are busy and want to make our administrative services as easy-to-use as possible! Jerry K., a BASE® HRA Client since 2000, shares how effortless working with BASE® can be. “I have always felt the staff was excellent and is always there to answer any questions with effective answers.  The plan is straight forward, easy-to-use, and tracking medical expenses is worth the minimal extra effort when the result is a sizable savings.”

These past five days, we not only recognized the importance of customer service, but we celebrated our achievements during Customer Service Week. Part of our core values is to provide the highest degree of service, and to do our best all year round. Call BASE® to see how we can serve you today!

Wrap Around Protection Simplified with the BASE® ERISA Wrap

The ERISA Wrap is key to anyone who owns or operates a business. No matter the size of the business, whether one employee or one hundred employees, employers who offer or sponsor health and welfare benefits must provide an ERISA Wrap. The BASE® ERISA Wrap fulfills the ERISA requirement for a SPD and Plan Documents outlined by the DOL and requires little work from the employer. If they fail to provide this, they could be subject to a $100 per-day, per-employee fine.

BASE® offers full compliance assistance and makes it affordable to fill in compliance gaps. Not only does the ERISA Wrap protect employers from the risk of penalties, but BASE® clients benefit from the simple set up and continued customer support. Lisa P., a BASE® ERISA Wrap client, shares her experience. “My experience in setting up a BASE® ERISA Wrap has been incredible. BASE® is courteous and thorough, and their follow up is unlike any other company.”

BASE® believes time is valuable and wants this process to be quick and easy. After talking to a BASE® Sales Representative the following process usually takes place:

Step 1: Employer provides plan information to BASE® for all ERISA employee benefit plans.

Step 2: BASE® produces all required documentation as established by ERISA in the form of a Summary Plan Description and Plan Document.

Step 3: BASE® provides all documentation to employer for distribution to all eligible employees.

Step 4: BASE® continually monitors legislative and regulatory changes to ensure plans remain in compliance and client information is up-to-date.

Simplify ERISA compliance with an easy and affordable solution provided by BASE®. Call 1-888-386-9680 to learn more about the BASE® ERISA Wrap.